Frequently Asked Questions
GENERAL QUESTIONS
How many people can be on a pitch?
A pitch can accommodate a maximum of 6 people, including a maximum of 4 adults (person having reached French legal majority at the age of 18).
How many installation can be placed on a location?
On a pitch, there can be a maximum of one large installation (large tent, motorhome, VW van, fitted van, caravan) and up to two additional installations (small tents, awning, etc.). Note, additional tents are chargeable.
Do you accept unaccompanied minors?
Minors unaccompanied by their legal representative must present a signed parental authorization at the reception of the campsite which appoints an adult responsible who must imperatively be present on the site during the entire stay.
Can minors (-18 years old) rent a pitch?
No. An adult (+18 years old) must imperatively be present on the pitch during the entire stay.
How far is the campsite from the town center? to the ocean?
The campsite reception is located 5 km from the town center of Grayan-et-l’Hôpital and 200 meters from the ocean.
What services does the campsite offer?
The campsite offers the rental of bare electric or non-electric pitches only: inside the campsite, no mobile homes, no shops and no entertainment, for a relaxing and natural stay! Shops and restaurants are present outside the campsite on the Gurp or in the town center of Grayan-et-l’Hôpital. The sports activities offered by CAP33 mainly take place on the beach or in front of the campsite.
What is the amperage on the electrical pitches?
The amperage of the electrical locations is 12 amps.
Is Wifi available on the campsite?
It is possible to have Wi-Fi on the campsite, by paying for an Osmozis subscription for the desired duration and number of devices.
Are visitors allowed?
Visitors are authorized for the day and must leave an identity document at the reception during their visit. If a night is consumed, it must be paid at the current rate.
Are pets allowed?
Vaccinated animals are allowed. It is mandatory to present the vaccination card when you arrive at the campsite. Within the campsite, we ask that animals be kept on a leash. 1st and 2nd category dogs are prohibited.
Are barbecues allowed?
Barbecues are only allowed in dedicated areas, located near each toilet block.
What are the reception hours?
Reception is open from 8 a.m. to 10 p.m. A night watchman is present at the reception permanently from 10 p.m. to 8 a.m. to report any problem.
What are the opening hours for the car barriers?
The car barriers are open from 7 a.m. to 11 p.m. on weekdays and from 7 a.m. to midnight on Fridays, Saturdays and public holidays.
What happens if I have to leave the campsite before the car barriers open?
If you have to leave before 7:00 a.m., you can report it the day before to the reception who will transmit the time of your desired departure to the night watchman. We advise you to park your vehicle behind the reception and to make as little noise as possible during an early departure so as not to disturb other campers.
What are the opening times for pedestrian and bicycle gates?
Pedestrian and bicycle access next to the reception is open 24 hours a day, 7 days a week. Pedestrian and bicycle access in front of the shops is open from 7:00 a.m. to 10:00 p.m. No other access is allowed.
Noise
The silence must be total from 11:00 p.m. to 7:00 a.m. During the day, we ask you to avoid all noise and discussions that could disturb your neighbours. The sound devices must be adjusted accordingly and the opening and closing of the doors must be as discreet as possible.
The cleanliness of the location
The location must be left clean and completely empty upon departure. Your bins and glass deposits must be regularly deposited in the bins provided for this purpose outside the campsite near the reception.
Degradation of facilities
Any damage to the buildings (tags, breakage, deliberate soiling, etc.) or the fences surrounding the campsite is liable to expulsion.
RESERVATION: INSTRUCTIONS FOR USE
How do I book a camping pitch?
The reservation of a pitch is only made through our website www.campinglegurp.com. No request will be accepted by email or telephone in order to prevent overbooking. Simply follow the online procedure by filling in the requested information and pay a deposit of 30% of the price of the stay (the site is hosted on a French platform and complies with law n ° 2018-700 of August 3, 2018 which establishes the secure payment standard; AmEx cards are not accepted).
How does online booking work?
There are 4 steps when booking online:
- "Choice of stay" where you select your dates and your type of pitch (pitch without electricity, with electricity, itinerant)
- "Options" where you detail the participants in your stay and the options of the stay
- "Contact details" where you provide your contact details and have the possibility to leave a comment in relation to your reservation
- "Payment" where you pay your deposit online
Can I book multiple pitches?
When booking, you can reserve multiple pitches. During the 2nd step "Option", you have the possibility to save the details of the stay and to reserve another pitch, you are then redirected to step 1. All the saved stays will be summarized in step 3 on the right side of your screen. The installments of the different stays will be added together and you will pay all the installments during step 4.
Is it possible to reserve a specific location?
It is possible to leave us indications of your preferences during step 3 in the comment space. You can enter the desired pitch numbers, preferences such as a sunny or shady pitch, near the sanitary facilities or in a specific area of the campsite, etc. The campsite team then assigns you a pitch, trying as much as possible to meet your criteria according to availability and everyone's requests.
Is it possible to have side-by-side pitches?
It is possible in the comments section of step 3 of the reservation to tell us that you want to be next to another person who has reserved a pitch in the campsite. It is then necessary to indicate to us at least the name and first name of the reservation. In the event that several pitches have been reserved at once from our website, we systematically place them side by side, within the limits of availability and unless the camper advises otherwise.
The website does not offer me a location
If the website does not offer you a pitch, check the dates requested and the number of people indicated: you will not be offered anything if your dates are outside the opening period of the campsite or if you indicate more than 6 people in your search.
The website offers me pitches on dates different from those entered during the search
If the website offers you different dates, it means that no pitch is free for the entire period requested. The website will then offer you shorter dates or staggered dates.
Full campsite: can I make several reservations for the same stay on successive dates?
A reservation corresponds to a specific pitch, i.e. each time you book on the website, a new pitch will be assigned to you and will result in your installation being moved to a new pitch. In order to optimize the management of pitches and for your comfort, only one movement will be authorized per stay.
Example:
Paul wants to stay at the campsite from July 15 to July 27 on an electric pitch. If Paul chooses an electric pitch from July 15 to July 21 on the website's proposal, he can complete his stay by checking whether an electric or non-electric pitch is available from July 21 to 27. He is then aware that he will have to transfer all his equipment to the new location on the morning of July 21.
On the other hand, if Paul has to divide his stay into more than 2 reservations and he asks to book from July 15 to 20, from 20 to 22 and from 22 to 27, the reservations will be canceled by the campsite and the deposit paid will be rejected by our team.
I have to make a change of location during my stay
Only one movement is authorized per stay. The change of pitch takes place in the morning, imperatively between 7:00 a.m. and 12:00 p.m. on the day indicated on your voucher.
Can I add additional people to a reservation already confirmed by the campsite?
We accept additional people in a reservation if the number of people and the number and type of facilities comply with our house rules. You can email us the name, first name and date of birth of each participant as well as their dates of stay and we will add them to the reservation, or you can add additional participants directly at the campsite reception.
If a person who has not previously registered wants to be added to a current stay at the campsite, the pitch manager must be present to confirm their agreement.
PREPARE WELL FOR YOUR ARRIVAL
Can I arrive before the reservation date?
If you wish to bring your arrival day forward, you will need to book an additional night from the website and indicate in the comments at step 3 of the reservation that it is an addition to your basic reservation . Depending on availability, the extra day can be accepted on the same pitch, accepted with a new pitch for one night or refused. No parking in front of the campsite is authorized while waiting to enter the campsite other than on the day of the scheduled arrival.
At what time can I arrive at the campsite?
The campsite reception opens at 8 a.m. Pitches can be vacated by previous occupants until 12:00 p.m.
What happens if I arrive after reception has closed?
If you arrive after reception has closed, the night watchman present at reception will be able to welcome you and let you settle into the campsite until 11:00 p.m. You will have to finalize the administrative procedures at the reception the next morning.
What is the maximum departure time?
The pitch must be vacated no later than 12:00 p.m. on the morning of departure. Any overtime may result in the invoicing of an additional night.
What are the cancellation conditions?
A written record is mandatory for the cancellation of the stay to be taken into account. You can send an email to contact@campinglegurp.fr. If you have subscribed to Campez Couvert cancellation insurance when booking, we invite you to contact them for any reimbursement at claims@campez-couvert.com or on www.declare.fr. If you have not subscribed to the cancellation insurance, no refund will be made.
When do I have to pay the balance of the stay?
The balance of your stay is paid when you arrive at the campsite.
What payment methods can I use to pay for my stay?
The campsite accepts payment by bank card (except AmEx), checks (except foreigners), holiday vouchers and cash (up to a maximum of €300 in compliance with article 19 of the amending finance law n°2013-1279 of December 29, 2013)
What documents should I show at reception when I arrive?
When you arrive at the reception, you can prepare information in advance to show to the receptionists in order to speed up the registration of your stay at the reception:
- Present an identity document (identity card, passport, driving license, or other: family book) for each participant of the stay.
- Present your pet's vaccination record.
- Give the registration number of your vehicle.
- Parental authorization must be presented for any minor not accompanied by a legal representative.
Note that in France, an identity card is compulsory for minors from the age of 13.
ATTACHED DOCUMENTS
Plan // Parental authorization // Police sheet // Rules of procedure // CGV // CGA // WIFI Osmozis